UC Engineer

Job Summary:

Signature Consultants is seeking a UC Engineer for an opportunity with a client located in Washington, DC.

Responsibilities:

• Provide Tier II technical support to internal support team and end-users
• Be responsible for voice technology operations with specific expertise in several areas, including Cisco Call Manager, Unity voicemail, Windows Servers, Linux servers, and voice/analog gateway telephony technologies
• Proactively identify problems, monitor performance, and perform maintenance to current UC infrastructure components including CUCM infrastructure, CMBE, WebEx App, Voice and Analog gateways and Cisco IP phones
• Troubleshoot all the technical and quality related issues for VOIP systems. The engineer must simultaneously maintain communication with the escalation teams and the end-users to ensure they remain updated on any issues
• Assist with migration of PSTN connections from T1/E1-PRI to SIP Trunking
• Support peripheral services such as Fax over IP and call recording systems integrated with CUCM
• Implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption per the guidelines of the Change Control Process
• Follow up on TAC cases with Vendor
• Schedule and implement equipment repairs, preventive maintenance, and routing changes with minimal end user disruption, per the guidelines of the established Change Management Process

Requirements:

• Education: Bachelor's Degree in a related technical field or equivalent work experience in the telecommunications field
• Qualified candidate will require 3-5 years of broadly based experience in a large telephony environment
• Experience in VOIP technologies including servers, networking, TCP/IP, VoIP protocols, PSTN provisioning and SIP integration.
• Experience in ticketing tool such as Remedy or ServiceNow is required
• Strong analytical, organizational, and interpersonal skills
• Experience in IP telephony support role
• Cisco CCNA Collaboration is required, Cisco CCNP Collaboration is preferred

About DISYS Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 888.838.1020.

About Signature Consultants

Signature Consultants, a Digital Intelligence Systems, LLC (DISYS) company, was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. Signature annually deploys thousands of consultants to support, run and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions and direct placement services. For more information on the company, please visit https://www.sigconsult.com.

EEO Employer

Signature Consultants is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Signature will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 888.838.1020.