Hunter Hollis Successfully Staffs Customer Service Call Center to Help Revenue Management Firm Support Hospital Clients During Pandemic

0045

Problem

The client focuses on the patient financial experience to resolve debt for self-pay accounts. Due to an increase in business, the need for resources was urgent.

Solution

Hunter Hollis sourced consultants within 5 days - while ensuring that their patient financial experience, technical abilities, and soft skills met or exceeded the client’s requirements. Competitive rates, including performance bonuses, and a Recontacting strategy led to great retention and success for the client’s growing business.

Outcome

Hunter Hollis' relationship model led to quick sourcing of initial resources, and ultimately, the elimination of high turnover. The client has subsequently turned to Hunter Hollis for assistance with remote onboarding and opened the door for support with future locations.

Placements

24 Consultants

Length of Contract
6 Months

Skill Sets
Customer Service Representatives
Patient Service Representatives

Technologies
Proprietary Software

​Client Information

A healthcare revenue cycle management firm focused on innovative payment solutions.

Vertical
Healthcare

Industry
Medical Payers

Division
Accounting and Finance