Problem
The client focuses on the patient financial experience to resolve debt for self-pay accounts. Due to an increase in business, the need for resources was urgent.
Solution
Hunter Hollis sourced consultants within 5 days - while ensuring that their patient financial experience, technical abilities, and soft skills met or exceeded the client’s requirements. Competitive rates, including performance bonuses, and a Recontacting strategy led to great retention and success for the client’s growing business.
Outcome
Hunter Hollis' relationship model led to quick sourcing of initial resources, and ultimately, the elimination of high turnover. The client has subsequently turned to Hunter Hollis for assistance with remote onboarding and opened the door for support with future locations.
Placements
24 Consultants
Length of Contract
6 Months
Skill Sets
Customer Service Representatives
Patient Service Representatives
Technologies
Proprietary Software
Client Information
A healthcare revenue cycle management firm focused on innovative payment solutions.
Vertical
Healthcare
Industry
Medical Payers
Division
Accounting and Finance