Problem
In the past, the client struggled with retention issues when bringing on large teams. They needed qualified processing reps with excellent customer service skills that would stay on the job.
Solution
Hunter Hollis sourced qualified candidates and delivered a new strategy to fit the appropriate talent within this organization to improve retention.
Outcome
Hunter Hollis' relationship model and consultant care relieved the client of past management struggles. The client’s training teams noted an increase in the skill level and fit of Hunter Hollis' incoming consultants, and spread the word within the company lending hand to referrals for consultants within other groups.
Placements
17 Consultants
Length of Contract
4 Months
Skill Sets
Post Issue Processing Representatives
Client Information
A leading retirement services company headquartered in the Midwest.
Vertical
Financial Services
Industry
Financial Services
Division
Information Technology