The job market in 2020 has faced an incredible amount of change. Due to the pandemic, the unemployment rate has fluctuated wildly, and even individuals who have retained their positions find their average day may look far different than it did even a year ago. But these dramatic changes also present an opportunity for people to reflect on their current positions and make changes if they feel like it may lead to better job satisfaction and security.
Working as a call center employee might not be an obvious choice for many, but this type of job offers several attractive benefits and has seen increased demand during the pandemic. Here are a few of the advantages of this type of work you might not be aware of:
Remote Work: Call center jobs don’t look like they used to; most of them now allow employees to work from home, which can be a massive benefit during and after the pandemic.
Flexibility: In a global market, call center representatives are needed around the clock, meaning that there are many options that allow you to have a flexible schedule, one of the biggest elements in job satisfaction, productivity, and morale.
Highly Interactive: Working as a call center representative isn’t like many other office jobs where the mundane routine can promote boredom and restlessness. Every call you are on is a new conversation with a unique individual, presenting the opportunity to learn new things and have enjoyable interactions.
Room to Develop: Many call center jobs have room to advance your professional career if you enjoy the job itself. Some companies even offer benefits, such as paid tuition, that can help you develop your professional and communication skills.
Opportunity for Negotiation: Not all call center conversations are going to be pleasant initially. Encountering dissatisfied customers comes with the territory, but learning how to navigate these conversations and diffuse tense situations is a highly sought-after skill. Few other positions have great on-the-job training for honing this talent.
Increase Sales Acumen: In addition to learning how to negotiate and diffuse tense conversations, you can also increase your sales knowledge and abilities.
Great Benefits: Many call center jobs come with a desirable compensation package that includes base pay, sales commissions, performance bonuses, insurance options and 401(k)s.
The bottom line is that call center jobs can be a great option for anyone, but especially if you’re looking to increase certain skill sets that are becoming more important in today’s job market.
Communication Skills: Effective communication is crucial in call center positions; it is at the heart of all duties in this role. Not only should call center representatives communicate clearly and with respect, but they should also understand how to listen and gauge the customer’s sentiment so that they can develop a solution to any problem they encounter.
Organization Skills: Working at a call center can be chaotic and often involves multitasking many different duties simultaneously. Having a strong ability to stay organized will ensure that nothing falls through the cracks.
Technology Skills: Working at a modern call center often means handling more than just inbound phone calls. You may also have to interact via email, live chat, or social media channels. To do this well, you will need the skills necessary to navigate all of these platforms and any other technologies used by the company to track interactions and resolve problems.
Patience: Dealing with frustrated customers can be challenging in this role, but demonstrating an ability to be patient and collaborate on a solution together often leads to many more positive interactions.
Empathy: Empathy goes hand-in-hand with patience. It is much easier to be patient with someone if you can put yourself in their shoes and understand the underlying reasons for anger or frustration. Doing this successfully is the key to diffusing many hostile conversations and opening up a space for positive outcomes.
Creativity: Working for a call center means dealing with live people, and you will have to engage in unexpected conversations and develop solutions ‘on the spot.’ The more you are able to go with the flow and adapt to changing circumstances, the more you may be able to excel in this role.
During your average day, you will have the opportunity to work with different technologies, engage in exciting conversations (potentially with individuals around the world), create positive interactions, and overcome many different and unique problems. You can increase highly desirable professional skills, such as sales and negotiation, that will go with you wherever your next professional opportunity may take you. And if you like the company you are with, you may be able to chart out your professional future and pursue opportunities for professional development and career advancement.
Furthermore, the compensation at these jobs is competitive, and many also come with robust benefits packages. If you have the right skills and professional goals, a call center position might be the perfect fit for your position.